Order catalogue guide

Signing in for the first time

You will receive an invitation from us by e-mail. With it you choose your own password: nobody at Multiform knows it.

1. Open the invitation and click Choose my password. The link is valid for 14 days and works once.
2. Choose a password of at least 10 characters and enter it twice.
3. Sign in with your e-mail address and the new password.
4. Secure your account with an authenticator app (see below). You only do this once.

Setting up the authenticator app

For your security, the catalogue asks for a code from an app on your smartphone as well as your password.

1. Install a free authenticator app, such as Microsoft Authenticator or Google Authenticator.
2. In the app, tap + and scan the QR code shown after you sign in. If scanning does not work, enter the key shown on screen manually.
3. Enter the 6-digit code from the app and click Confirm.

Your catalogue

Once signed in, you see the products and prices that apply to your company straight away, in your language.

• Price tables — products are grouped by product group and price list. Prices are in euro, excluding VAT.
• Search — type a product name, thickness or code in the search field to filter the list.
• Conditions — the conditions that go with a price table are shown below it. Click to unfold them.
• Delivery terms — choose your country and postcode to see the free-delivery threshold and any transport surcharge.

Putting an order together

You order straight from the price tables. Every line where you enter a quantity appears immediately in the order summary, with price, volume and weight.

1. Enter the size — for made-to-size products, enter length and width in millimetres. Length is always the larger dimension; if you enter them the other way round, the catalogue swaps them.
2. Enter the quantity — use the small list next to the quantity to order in pcs (pieces), packs, m² or m³. For packs and m², the catalogue needs the size first.
3. Several sizes of the same product? Click + next to the size to add a line. The × removes it again.
4. Options — where available you can tick, for example, Cut corners. Surcharges for small pieces or strips are calculated automatically according to the conditions.

The order summary

At the top you see all your order lines, the subtotal, transport and the total. The catalogue also shows how far you are from free delivery. The total is an estimate excluding VAT; Multiform confirms the final price.

Sending your order

1. Fill in Your reference (your purchase order number, for example) and, if needed, a date and any extra information or questions.
2. Choose the delivery address. If it is not listed, choose + New delivery address… and save it; it will be there next time.
3. Click Send order and confirm.

You immediately get an order number (for example WEB-2026-0123) and a copy by e-mail. Multiform will confirm your order as soon as possible.

Saving quotes

Not ready to order yet? Click Save quote. You will find it under My quotes (at the top of the page).

• Open and order loads the quote back into the catalogue. If prices have changed in the meantime, you see that straight away: orders are always placed at the current prices.
• The bin icon deletes a quote you no longer need.

My orders

My orders lists all your orders with Multiform — the ones you placed online as well as purchase orders you sent us by e-mail. Click an order to see the details.

Trouble signing in?

Forgot your password

On the sign-in page, click Forgot your password?. You will receive an e-mail to choose a new one.

New smartphone or no access to the app

E-mail or call us: we reset your authenticator. The next time you sign in, you scan a new QR code.

Too many attempts

After 8 failed attempts, signing in is blocked for 15 minutes. Wait a moment and try again.

The code is not accepted

Check that the time on your phone is set automatically, and always use the latest code from the app.

I can’t see a product or price

Contact your account manager at Multiform; we will add it to your list.